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| Q: |
How can I get signed up for eTIME? |
| A: |
You must first have access to DOJ's
Wilenet website, http://wilenet.org.
Go to that site and follow instructions for enrolling. Once
you have access to Wilenet, you will be able to see the instructions
for enrolling in eTIME. |
| Q: |
Why can't I login to eTIME? My
Wilenet user ID
is xxxxx, Agency ORI is WIXXXXXXX and I am using the same password
that I use for Wilenet. |
| A: |
The eTIME System requires a
separate registration and authorization. You will get a
different username and password. |
| Q: |
How can I get registered for TRAIN (the TIME training
database)? |
| A: |
You must be a registered user on the TRAIN
system to have access to eTIME. Individuals who have attended TIME System training
in the past year or two have already been
entered into TRAIN. CIB will handle TRAIN registration for
you, however, if you are not already registered. You do not need to register for TRAIN
to submit a registration application for eTIME. If you
have never been to TIME training and are not currently in the TRAIN
system, you will be sent a 6-page document,
the "New Operator Training" handout, which they will be asked to
read, sign the last page, and fax to the Crime Information Bureau
(fax #608/267-1338). |
| Q: |
I did not get a password when I
registered for eTIME (or I got a password when I registered,
but I have forgotten it). |
| A: |
When you first registered for
eTIME, right after you filled out the registration form
online and clicked on "submit" you would have been returned a page
that looked like the following:
Your registration has been accepted. Your
password for eTIME is:
xxxxxxx
PLEASE NOTE: This password will not work
now to log into the eTIME System.
You must wait until you receive an email
authorization form the eTIME office, which will be your
notification that you have been activated as an eTIME
user.
Please do not register again if you have
previously submitted a registration. This will cause
confusion as to your password.
Return to eTIME
Information. If you have forgotten
the password initially given to you, you must follow the
"Forgot your password?" link and correctly answer the
"challenge question" you provided when you
registered. If you have forgotten the answer to your challenge
question you will have to contact the eTIME administrator to
get a new password, etime@doj.state.wi.us. |
| Q: |
I am trying to obtain a new password, but
the challenge question that appears is not the question I filled out
when I registered (the questions the user is getting is "What year
was the Battle of Hastings?"). |
| A: |
If you get the Battle of Hastings
challenge question, this means that you have not entered
exactly your User ID and Agency ORI. These must
be exactly the same as they are in the eTIME database; they
would have been included in the email that was sent to you when you
were granted eTIME access. |
| Q: |
My password expired; what do I
do? |
| A: |
Your password is set to automatically
expire 60 days from the date it was assigned, and (if you were using
the system) for 2 weeks before
the 60 days is up. You might have seen a "reminder" message every
time you logged into eTIME, similar to this:
"Your password is set to expire on
[date]. Click here to get a new password."
However, if you did not login to
eTIME at any time in that 2 week period, or you did not see
the reminder, your password expired on the 60th day, and will not be
allowed to login to eTIME until you get a new password.
Follow the provided link to obtain a new password. You
will need to be able to successfully answer the challenge question
you provided. |
| Q: |
What TIME transactions does eTIME
run? |
| A: |
On the primary TIME system, every
transaction has a number. eTIME is currently programmed
to use /0173 (general purpose vehicle - Wisconsin
plate) and /0781 (general purpose person inquiry). |
| Q: |
What Data Services respond to
eTIME requests? |
| A: |
CIB, DOT, NCIC |
| Q: |
Can upper and/or lower case be
used? |
| A: |
Case doesn't matter in either logging in
or entering the search criteria. |
| Q: |
Can the 'Enter' key be used to submit
searches? |
| A: |
Enter can be used, but the cursor must be
outside of a field. Click on white space, then press enter. |
| Q: |
Can the browser 'Back' button be
used? |
| A: |
Yes |
| Q: |
Are the last 24 hours of requests just
mine or everyones? |
| A: |
Just yours |
| Q: |
How can I learn to use the Quick Search
format? |
| A: |
Click Help or Advanced Search
to see the instructions. |
| Q: |
How can I tell if people are using
eTIME from home or other off-site locations for personal
use? |
| A: |
Each agency is responsible for developing
or enforcing policies on the use of eTIME. All eTIME
transactions are logged in the same way that TIME transactions are
logged. Agency administrators may request a "message
recall" if they want to review transactions submitted by their
employees. |
| Q: |
Why do the response screens sometimes come up so
slowly? |
| A: |
eTIME uses 128 bit encryption to
encode and decode the data going over the Internet. The
software used to present the response screens, combined with the
encryption slow down the response. While both the encryption
and software slow down response time, they enable us to meet Federal
security requirements and provide a solid base for expanding eTIME's
functionality in the future. As internet and processor speed increases, this
will become less problematic in the future. |
| Q: |
How can I tell if my browser supports XSL
(a "stylesheet" for displaying responses on your screen)? |
| A: |
Click the 'What is eTIME'
link. Click the 'Browser Prerequisites' link. Scroll
down to the following paragraph and click on the 'Click Here'
link:
In addition to the cipher strength your
browser must be able use an XSL style sheet to convert the message
into its proper display format on your screen. The approved
browsers have this capability. Click here to see if
your browser supports XSL. If you get anything other than a
page stating "Your browser does support XSL: then your browser
doesn't support XSL.
A message screen will be returned stating 'Your
browser does support XSL' or 'Your browser does not support
XSL'. |
| Q: |
Does my password expire? |
| A: |
It automatically expires every 60
days. |
| Q: |
Is there a session time out? |
| A: |
Wilenet logs you out after 30 minutes of
inactivity. |
| Q: |
Can responses be viewed using
Citrix? |
| A: |
Only if you have Administrator
rights. |
| Q: |
I can't get to the Wilenet
site. |
| A: |
Either http://www.wilenet.org/ or simply
wilenet.org should work. |
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